We Bear Mountain Studios are not responsible for any additional shipping fees that may occur or a refund due to invalid contact information being provided at checkout. You must provide a valid phone number and email to be able to pay customs fees, the customer is responsible for custom fees. 



Thank you for placing an order with us! Unfortunately we do not offer refunds, exchanges or store credit on any glass or presale/made to order purchases. We do accept exchanges and store credit on all other unused and unworn purchases. If you are making a return or exchange you will be responsible for all shipping fees. We are committed to creating a positive experience and want to make sure that all our customers are satisfied. So please contact us with any concerns you may have. 



We stand behind our product and guarantee that your order from BMS will arrive undamaged. If there are ever any problems with your purchase we will make it right. 



If you do happen to receive an item that is damaged due to shipping please contact us immediately within 24hrs of your delivery. Include photos of the damaged goods and box along with your order number.